Terms & Conditions

Before going into the Terms and Conditions for purchasing airline tickets via the flysepehran website, it is important to understand that the flysepehran website complies with all e-commerce regulations in Iran by having the relevant licenses.

General Terms and Conditions

1. The flight display time, both on the site and on the ticket, is in local time.
2. It is possible to buy plane tickets from the flysepehran website only using Iranian bank cards, and it is not possible to use gift cards or non-Iranian cards.
3. To facilitate and speed up the process of buying plane tickets and benefit the customer club, please register on flysepehran’s website.
4. Approving the process of buying a plane ticket means accepting all the rules and regulations of flysepehran .
5. The ticket purchased from the flysepehran website is not transferable to another person, and in case of any changes, you must cancel your ticket and book another one.
6. In case of any mistake in the passenger’s name (name. surname, and full name), we can edit the passenger’s name.
7. You can do all the flysepehran services, including seat selection, excess baggage fees, pet transportation fees, and booking a wheelchair, online and through the flysepehran website.
8. It is the passengers’ responsibility to ensure that the information entered on the flysepehran website is correct according to the passport. The passenger will be responsible for any discrepancies in the information on the ticket.
9. After booking the ticket, keep the tracking number until the end of the trip.
10. Pregnant ladies whose pregnancy is more than 28 weeks, cardiac-vascular patients, respiratory patients, travelers with epilepsy, diabetic patients, anemia patients, and in general, travelers with any physical condition that has led to the prohibition of air travel, should provide a doctor’s license approved by flysepehran .
11. If the airport authorities the flight crew the representatives of the airline located at the airport or the legal and judicial authorities, due to the possibility of disrupting the safety of the flight and the security of the passengers and the flight crew, decide to prohibit the passenger to fly, or in case that the passenger’s name is in the list of passengers prohibited from flying, or leaving the country, flysepehran can prevent the said passenger’s journey.
12. Delays of more than two hours and no-show conditions depend on the fare class of your flight, according to the rules of flysepehran. Please read the rules and regulations related to your ticket cancellation and No-Show conditions written in your ticket.
13. Cancellation of a round-trip ticket will be according to the terms and conditions of flysepehran and depends on your flight fare class. For cancellation terms and conditions, please read the information on your ticket.
14. The cancellation of your ticket can be accepted from the time of issue until the time of validity that is written on your ticket. Please read the information written on your ticket to learn about the terms and conditions of the refund penalty.
15. If you have an international rounded-trip ticket, and you don’t use the return flight, or you don’t reach the return flight, the refund amount, or non-reimbursement, and the amount of the fine or waiver will depend on your flight fare class. To find out, please read the terms and conditions written on your ticket.
16. The terms and conditions of buying a ticket for an unaccompanied child will depend on the flight route. For more information, please contact flysepehran customer services at 00982149116 before booking a plane ticket.

Terms and Conditions on flysepehran Domestic Flights

1. In flysepehran domestic flights, the gate will be closed 30 minutes before the flight.
2. In all flysepehran domestic flights, the passengers must be at the airport 90 minutes (one hour and thirty minutes) before the flight time.
3. To get a boarding pass, it is necessary to present your passport.
4. flysepehran’s allowed baggage on all domestic flights is up to 20 kg for delivery, and up to 6 kg for carry-on. The excess baggage includes payment of the excess baggage fee.

Terms and Conditions on flysepehran International Flights

1. In flysepehran International flights, the gate will be closed 60 minutes before the flight.
2. To get a boarding pass, it is necessary to carry a passport along with a receipt for the payment of the Exit Fee (the exit fee or transfer fee should be paid by the Iranian when leaving Iran for a foreign destination).
3. flysepehran International flights allowed baggage varies between 25 and 30 kg depending on the length of the route. Also, passengers of flysepehran international flights can carry up to 6 kg of carry-on luggage. To know about the exact amount of baggage allowance on your flight, please pay attention to the baggage allowance terms and conditions when booking a ticket, or read the information written on your ticket.
4. When buying an International ticket, the passport must be valid for at least 6 months. Otherwise, the passenger is responsible for not being allowed to leave the country at the airport.
5. When buying an international flight ticket, the name, surname, date of birth, passport number, and expiration date of the passport must be completely following the passport. Otherwise, the passenger will be responsible for not matching the passenger’s information with the passport information.
6. It is mandatory to carry a passport for authentication on international flights to issue a boarding pass.
7. According to the laws and regulations of the origin and destination countries, the passenger is obliged to comply with the legal requirements of air travel, including the validity of the passport, having a visa, and other travel permits.
8. In case of a pandemic like COVID-19, the passenger is required to adhere to the rules and regulations of the origin and destination countries and provide immunization (vaccination) certificates that have been approved by the origin and destination countries.
9. The passenger needs a passport, a residence card, or a type D visa from the destination country to buy a one-way international ticket.
10. In case your visa has a time limit, please consider your visa time limitation, and the validity date of your visa to buy a round-trip ticket.
11. In international routes, if you bought your departure flight ticket from flysepehran and your return ticket from another airline, it is mandatory to present both tickets to the Check-In Counter at the airport.
12. When booking a ticket for non-Iranian passengers, it is mandatory to register the passport number following the passport, respecting the numbers and letters completely and correctly.
13. International one-way tickets will be issued only for non-Iranian passengers and Iranians who have residence or passports in the destination country.

Terms and Conditions of allowed baggage

1. The allowed baggage of a plane includes the baggage that you hand over to the Check-In Counter when issuing the boarding pass, as well as the carry-on luggage (including backpacks, laptops, bags, and small suitcases).
2. The amount of allowed baggage is different on domestic and international flights; In general, on all flysepehran domestic flights, the amount of allowed baggage includes 20 kg + 6 kg carry-on luggage.
3. On flysepehran’s international flights, the amount of allowed baggage that you can deliver to the Check-In Counter varies between 25 and 30 kg. However, your carry-on luggage is the same 6 kg.
4. The extra baggage fees for each kilogram of excess baggage will depend on the length of the flight route. Also, the destination of the flight, whether it is domestic or international, affects the cost of excess baggage.
5. Fortunately, at flysepehran, you can register your excess baggage and pay for that, both online and in person (before the flight).
6. For more information and to read the Excess Baggage Guide, please refer to the “Excess Baggage” page.

Cabin Baggage (carry-on) Policy

The allowable cabin baggage weight for adults is 6 kilograms. The maximum dimensions for carry-on baggage are 55 x 40 x 20 centimeters.

    Note: When purchasing your ticket, please pay attention to the baggage allowance of your flight. To avoid additional charges, make sure to check the baggage allowance stated on your ticket.

    Note: On Sepehran international flights, a maximum of 2 checked baggage pieces is allowed. Any excess will be subject to additional charges.

Prohibited and Restricted Items

Paying attention to the list of “Prohibited and Restricted Items” is one of the most crucial terms and conditions for purchasing airline tickets and traveling by air. To make your trip enjoyable and hassle-free, we advise you to review the list of goods that are not permitted on the aircraft before takeoff and to stay away from bringing any of them.

The safety of the passengers themselves is the justification for barring specific items from travel. The following list of things is not allowed in carry-on luggage and in the baggage.

• All kinds of explosive, incendiary, and flammable materials such as firecrackers, gunpowder, and dynamite.
• Any type of capsule and chemical sprays, such as tear gas and anesthetics, are used for self-defense.
• Types of acidic substances such as vinegar and all kinds of acid.
• Cutting tools such as knives, razors, and glasses.
• Chlorine
• Car airbag
• Any magnet devices
• Any type of hunting, military, and shotgun weapons and all types of firearms.

Prohibited items for carry-on luggage

You cannot take the following goods in your carry-on luggage:

• All kinds of winning objects such as knives, glasses, scissors, nail clippers, carpet cutters, bottles, boxing gloves, and similar items.
• Tools such as screwdrivers, wrenches, hammers, wires, ropes, etc.
• Perfume and sprays.
• Liquid medicines such as cough syrup.
• Shampoo and conditioner.
• Toothpaste and soap.
• Sports equipment such as billiard cue sticks, ski poles, golf clubs, etc.
• Cosmetics such as tweezers and eyelash curlers.
• Knitting and crochet needle.

Bringing electronic equipment on a flight

Electronics like laptops, tablets, and cell phones are allowed in both baggage and carry-on luggage. You should bring these goods into the cabin with you. Remember to remove your phone, tablet, and laptop from your bag before entering the gate.

Ticket cancellation terms and conditions

1. If you purchased your ticket from flysepehran, flysepehran is responsible for canceling, or postponing the flight following Civil Aviation Organization standards.
2. According to civil aviation regulations, there is a penalty for any sort of passenger cancellation of a ticket. The amount of the ticket cancellation fee is determined by the flight route (domestic or international) and the time of the cancellation notice if you purchased your ticket through the flysepehran website. Following the submission of the cancellation request, the penalty fee is subtracted from the ticket price, and the remaining funds are transferred to the registered account number. Refund times range from 24 to 72 hours and are governed by Iranian interbank rules.
3. There is no cancellation fee for flights canceled by flysepehran or delayed by more than two hours.
4. For any follow-up and fee-free refund in the event of a flight cancellation or delay of more than two hours, the passenger is required to provide the ticket or receipt stamped by the station of origin.
5. According to the rate class and the period of cancellation, flysepehran ’s domestic cancellation penalties typically range from 30, 50, 70, and 85% of the total ticket price.
6. According to the rate class and the time of cancellation, the standard cancellation fee for international flights on flysepehran is 40, 60, 80, or 90% of the entire cost of the ticket.
7. The guidelines for refunding tickets on flysepehran vary according to fare class, cancellation date, and ticket type (adult, child, or infant). Please read the regulations in your ticket to learn the policies and procedures for changing or canceling your flight.
8. The refund or change of the time and date of the return flight will depend on the fare class and your flight if the rounded-trip flight is from two different airlines if the departure flight is canceled, or if the passenger withdraws from the departure flight due to a delay of more than two hours in flysepehran flights. Please review the ticket-included cancellation policy for further details.
9. If both airlines are parties to the multilateral agreement, the refund of the ticket will be made without incurring any fees if the passenger misses the first or second domestic flight as a result of the delay or cancellation of the first or second domestic flight. Some airlines, like Zagros Airlines and Air Tour Airlines, aren’t included in the multilateral agreement.
10. In case of cancellation of the ticket by the passenger, the refund of the ticket will include the payment of the fine according to the penalty table. Please note that the canceling time will be calculated based on the time registered on the flysepehran website.
11. If the bank card of the passenger has expired, or for any reason, it is not possible to transfer the money to that card number, the refundable amount will be paid only to the account number of one of the passengers related to that reservation.

Operational Guidelines for Passengers with Illness

Most passengers are in suitable health and can tolerate air travel conditions well. However, sometimes among passengers, there are sick individuals for whom flight conditions can lead to a deterioration of their health. Generally, passengers who travel by air with illness can be categorized into two groups:

• The first group includes those who travel for purposes such as pilgrimage, tourism, visiting family members, etc. and they are simultaneously sick. Most passengers fall into this category and usually have no problems during flight.
• The second group consists of individuals for whom illness is the primary reason for travel, such as seeking treatment or specialist health consultation. Although this group forms a tiny portion of plane passengers, they are usually unable to care for themselves during the flight and need assistance or companionship. Moreover, flight conditions, like reduced air pressure and oxygen, can exacerbate their illness and worsen their condition. The physical limitations of the aircraft cabin, along with the psychological stress and excitement induced by flying, can also be problematic.

In general, all patients with unstable conditions are required to obtain medical clearance for flight. The airline’s medical center is responsible for decision-making regarding these passengers and is the only authority that can issue a flight permit for a sick passenger, specifying the conditions, facilities, or restrictions under which they can travel. In this context, the treating physician’s opinion is considered merely a recommendation, and the final decision lies with the airline’s medical center.

Note: If a passenger arrives at the airport contrary to the rules and conditions stated in the “Operational Guidelines for Passengers with Illnesses,” their flight will be prevented, and the ticket cost will be refunded to the passenger after deducting a penalty percentage.

Passengers Prohibited from Flying:

1. Incapacitated passengers due to old age and severe weakness require individual attention or assistance on enplaning or deplaning, except in cases approved by flysepehran’s trusted physician.
2. Patients in critical physical condition with a possibility of death during the flight.
3. Patients who have undergone any surgical operation under general anesthesia within 2 weeks before the flight including liposuction surgery.
4. Patients with any kind of critical cardiac condition.
5. Patients with chest pain are known as Angina Pectoris or Cardiac Angina.
6. Patients who have suffered a heart attack in the past 2 weeks.
7. Patients who have undergone angioplasty, placement of a stent in a heart vessel, in the past 2 weeks.
8. Patients with a history of advanced lung diseases.
9. Patients who have suffered a stroke in the past 2 weeks.
10. Patients with a history of uncontrollable psychiatric illnesses.
11. Patients with infectious diseases in the acute phase pose a risk to other passengers.
12. Patients with severe burns.
13. Patients with a long leg cast, above the knee, applied in the past 3 days.
14. Patients with nasal surgery obstructing the respiratory tract, or those with nasal packing or tampon.
15. Patients with jaw wiring are known as maxillomandibular fixation.
16. Pregnant passengers including Singletons or multiple pregnancies after the 32nd week and those at risk of premature birth.
17. Infants in the first week of birth.
18. Individuals with infectious and contagious diseases such as measles, mumps, chickenpox, cholera, hepatitis, influenza, corona, etc., that pose a risk to other passengers.

Passengers Who Require Medical Clearance to Fly:

1. Individuals with infectious and contagious diseases such as measles, mumps, chickenpox, cholera, hepatitis, influenza, corona, etc.
2. Individuals whose physical or behavioral conditions may cause discomfort to other passengers.
3. Individuals whose conditions might cause a disruption to flight safety or delays in flight operations.
4. Passengers whose illness may necessitate an aircraft emergency landing.
5. Individuals who are unable to care for themselves and require assistance during the flight.
6. Patients for whom flying could exacerbate or worsen their medical condition.
7. Pregnant women from the 28th to the 32nd week of pregnancy.

Sick Passengers Who Do Not Require Medical Clearance:

1. Disabled individuals who do not need special medical services.
2. Blind individuals, provided they are accompanied by a healthy person.
3. Passengers with superficial and minor burns that do not have an unpleasant appearance or smell.
4. Outpatient surgical procedures, infertility surgeries, hair transplants, eye laser treatments, and angiography after 24 hours and if there are no complications.
5. Splints and casts for the upper limbs or below the knee, after 48 hours and provided there is no bleeding.
6. Passengers with a urinary catheter, provided they have not undergone any surgical procedures in the last two weeks.
7. Pregnant women up to the 28th week of pregnancy, but presenting an ultrasound image to determine the week of pregnancy is mandatory.
8. Healthy newborns after 10 days.

Infant Acceptance Policy

Dear Passengers, please note that flysepehran does not accept infants under 10 days old for travel

Passenger Acceptance Restrictions on Certain flysepehran Routes

To ensure accurate information and prevent any issues during check-in and travel, please carefully review the following restrictions before purchasing a ticket or planning your air travel with flysepehran

 

• Routes Departing from the UAE

On flysepehran flights departing from the UAE, passengers holding Bahrain nationality will not be accepted for travel

• Istanbul Route

On flights to Istanbul, passengers holding Iraqi or Pakistani nationality will not be accepted for travel

• Tbilisi Route

On flights to Tbilisi, passengers holding Iraqi or Pakistani nationality will not be accepted for travel

 

Important: The above restrictions are not solely related to visa requirements. Even if a passenger holds a valid visa, they may still not be accepted for travel on the routes mentioned above

Please ensure, before purchasing or issuing a ticket, that you and/or your passenger meet all applicable route-specific requirements and restrictions