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Flight Refund & Tracking - Manage Your Cancellation
Need to cancel your flysepehran flight? You can request a refund quickly and easily through our Online Refund System — no phone calls needed. Simply visit flysepehran.com/en/services/refund-and-tracking and enter your passport number to get started.
How to Submit a Refund Request
- Visit the refund portal at flysepehran.com/en/services/refund-and-tracking
- Log in using your passport number
- If you have multiple active bookings and want to cancel only one, enter the specific Booking PNR for that flight
- Submit your cancellation request and track its status directly on the same page
How to Track Your Cancellation
Once submitted, you can follow your refund status anytime by entering your passport number and booking PNR in the refund portal.
Cancellation Fees
Domestic Flights
The cancellation fee depends on your flight route and how early you cancel. The sooner you act, the lower the fee.
International Flights
For international routes, the fee is based on your flight route, time of cancellation, and your ticket's fare class.
In both cases, the applicable fee is deducted from your ticket price and the remaining balance is refunded to your account.
Key Rules to Know
Passenger cancels: Cancellation fee applies; remainder refunded
flysepehran cancels the flight: Full refund — no fee charged
Flight delayed 2+ hours & you choose not to fly: Full refund — no fee, provided your ticket is stamped at the departure airport
Refund timeline: 24 to 72 working hours, processed in accordance with banking regulations
Fee calculation: Based on the exact time your request is recorded on flysepehran website
Frequently asked questions
Visit flysepehran website at https://flysepehran.com/en and access your ticket by entering your passport number.
Sepehran flight tickets can only be refunded through the online system. However, if you purchased your ticket from a travel agency or one of our sales offices, you must contact the same agency or office for cancellation.
Your passport number and a PNR is required to cancel a ticket.
Ticket cancellation is not free of charge. A penalty applies, which depends on the time of the request and the flight route. The penalty amount will be deducted from the ticket price.
After submitting the cancellation request, the refund amount is usually transferred within 72 working hours. If you purchased your ticket from a travel agency, please contact them directly for the refund process.
Yes. When submitting the request, enter the PNR of the flight segment you wish to cancel.
In this case you should contact the travel agency.
In such cases, the full ticket price will be refunded without any cancellation fee or penalty.
In this case, please contact Sepehran Customer & Support Center at +982149116.